Last modified date:  August 9th 2021

Doctomatic S.L.(“Doctomatic”, “our”, “us”, or “we”) is committed to protecting the confidentiality, privacy, and security of the data of its customers, clients, associates, suppliers, and website visitors. We want you to understand how we collect and use information via our websites, including personally identifiable information, so you can interact with Doctomatic with confidence. Personally Identifiable Information (“PII”) is data that includes a personal identifier like your name, address, email address, social security number, credit card number, and other similar information that can be used to identify you.

This Privacy Policy (the “Privacy Policy”) applies to our website, including but not limited to and Doctomatic APP (the “Sites”). By proceeding to use the Sites you consent that we may process the data we collect from you in accordance with this Privacy Policy. IF YOU DO NOT ACCEPT THIS PRIVACY POLICY, DO NOT VISIT ANY OF OUR SITES.

For our data privacy practices and information regarding the use of your data relating to any use of our software apps, treatment(s), and related services, please see the separate Privacy Notice located here:

Doctomatic may, without notice, at any time revise this Privacy Policy and any other information contained in the Sites. If we revise the Privacy Policy, we will revise the “last modified” date at the top of the Privacy Policy and/or notify you by posting a notice on the homepage of our Sites. Doctomatic may also, without notice, at any time make improvements or changes in the products, services, or programs described in or included in the Sites. It is your responsibility to check the Privacy Policy periodically for changes. Your continued use of the Sites following the posting of changes will mean that you accept and agree to the Privacy Policy.

Information We Collect

When You Contact Us For Help

If you are a Study Participant, please contact your Researcher for help. You should not contact us through our Sites or social media pages for help.

If you are a visitor to our Sites, you should contact for help. Whenever you contact us for help, we collect your name and email address along with additional information you provide in your request so that we can provide you with assistance.

When You Visit a Site

When you use or access our Sites, we may collect and use personally identifiable information, or “PII”, about you, as well as other information.

  • Details of your visits to our Site and the resources that you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, browser type, the date and time you accessed or left the Site, and which pages you viewed. Some parts of our Site use cookies, pixel tags (also known as “web beacons”), and other technologies to collect this information about your general internet usage. See the section below called “How We Use Cookies and Pixel Tags” to learn more.
  • Information that you provide directly to us by filling in forms on our Site, including your name, email address, street address, telephone number, or other information.
  • Information provided to us when you communicate with us for any reason, including information you provide in emails you send us, or submissions you may make to our blog or content you post through our social media pages.

Use of Your Information

We use the information we collect from your use of the Sites primarily to enable us to provide the Sites to you in the best possible manner. In addition, your information may be used as follows:

  • Data and logs are used in research to understand and improve the Sites, to troubleshoot the Sites, to detect and protect against error, fraud or other criminal activity, and to enforce our Terms of Use.
  • De-identified data, including data you provide to us via our Sites, may be used to inform the health community about trends, for publication in scientific journals, for product development, in commercial transactions, or for marketing and promotional use. See below to learn more.
  • To provide you, including via your email address, with information relating to the Sites; and
  • To administer our Sites, including by monitoring and analyzing traffic and usage patterns on our Sites.

Sharing Your Information

We only share data about you when it is necessary to provide the Sites, and only as further described below.

Data That Could Identify You

We will only share data that is PII with third parties under the following circumstances:

  • With companies that are contractually engaged in providing us with services, such as order fulfillment, email management, credit card processing, and compiling statistics and reports regarding our audience and the users of the Sites. These companies are obligated by contract to safeguard any PII they receive from us.
  • If we believe that disclosure is reasonably necessary to comply with a law, regulation, valid legal process (e.g., subpoenas or warrants served on us), or governmental or regulatory request, to enforce or apply the Terms of Use, to protect the security or integrity of the Sites, and/or to protect the rights, property, or safety of Doctomatic, its employees, users, or others. If we are going to release your data under such circumstances, we will do our best to provide you with notice in advance by email, unless we are prohibited by law from doing so.
  • We may disclose or transfer your PII in connection with the sale, merger, bankruptcy, sale of assets, or reorganization of our company, but we will notify you if a different company will receive your PII and the promises in this Privacy Policy will apply to your data as transferred to the new entity.

Such third parties may have access to personal information as needed to perform their functions, but they are not allowed to use it for other purposes. We do not sell or rent PII collected through Doctomatic’s Sites to anyone.

Data That Does Not Identify You (De-identified Data)

Doctomatic may share aggregated, de-identified, anonymous data, including data you provide to us through our Sites, with third party partners and with the public in a variety of ways, such as, but not limited to, by providing research or reports about health and fitness, publishing in scientific journals, using it in product development, and in commercial transactions. When we provide this information, we perform appropriate procedures so that the data does not identify you and we contractually prohibit recipients of the data from re-identifying it back to you.

How We Use Cookies and Pixel Tags

Technologies We Use

A “cookie” is a small computer file that is sent to your computer when you visit a website. When you visit the website again, the cookie allows that site to recognize your browser. Cookies may store user preferences and other information. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Keep in mind, however, that some website features or services may not function properly without cookies.

A pixel tag is a type of technology placed on a website or within the body of an email for the purpose of tracking activity on websites, or when emails are opened or accessed, and is often used in combination with cookies.

We may use cookies and/or pixel tags to track our users across our Doctomatic websites and/or over time, to provide the best user experience. We also may use cookies and/or pixel tags to target or personalize marketing, messages, or advertising to our Site visitors.

“Do Not Track” Requests

Although we would like to honor the browsers set with a “Do Not Track” signal, the Sites do not currently respond to a DNT or similar signal as Doctomatic awaits the results of efforts by the policy and legal community to determine the meaning of DNT and the proper way to respond. However, we believe that consumers should exercise choice regarding the collection of this type of data, which is why we disclose the cookies used and provide links to opt-out of those collection practices below.

We use the following third-party data analytics platforms to improve the Sites in a variety of ways:

  • We use Google Analytics cookies to allow us to see how you use our services so we can improve your experience. We encourage you to read the Google Privacy Policy. If you prefer to not have data reported by Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.

Third Party Websites and Social Media Features

The Sites may contain links to other sites, including those of third parties or business partners. While we seek to link only to sites that share our high standards and respect for privacy, we cannot be responsible for the privacy practices other websites use. By accessing other third party websites or applications through our Sites, you are consenting to the terms and privacy policies of those websites. It is possible that other parties may collect personally identifiable information about your online activities over time and across different websites when you use Doctomatic’s Sites.

Our websites may include social media features. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the entity providing them.

How Long We Save your Data

We may store your information indefinitely.


We use commercially suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect on our Sites. These procedures include, but are not limited to, firewalls, encryption, intrusion detection, and monitoring. We also limit access to any PII we receive to employees who need access to that information in order to do their jobs. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your PII, we cannot guarantee that it will be 100% secure. Your transmission of your data to our Sites thus is done entirely at your own risk.

Your Information

Backups of data that you provide to us through the Sites, such as your email address, will remain in our archive servers.

If your information has been shared with a third party, as described elsewhere in this Privacy Policy, then that third party has received its own copy of your data. If you have been contacted by one of these third parties and wish to correct or delete your information, please contact them directly.

Email & Other Communications

We may need to contact you about your use of the Sites. These communications are part of the Sites and you may not opt out from receiving them. You can opt out from receiving other communications from us by contacting Further, you acknowledge that features of the Sites may, now or in the future, enable your tablet, mobile phone, or other similar device to receive text message (SMS) alerts (the “Text Message Service”).  You will be required to opt-in to the Text Message Service if you want the Text Message Service activated. Doctomatic will not charge you for the text message (SMS) alerts you may receive from the Sites. However, message and data rates may apply from your mobile carrier in accordance with your wireless customer agreement with your carrier and you are responsible for any such charges. You should consult your wireless service provider regarding its pricing plans.

International Visitors

Doctomatic’s Sites are hosted and operated in Spain. By using the Sites, you are consenting to the transfer of your personal information to SPain. If you are accessing the Sites from outside Spain, please be advised that Spain law may not offer the same privacy protections as the law of your jurisdiction.

Contacting Us

We welcome any questions, comments, or complaints you may have regarding this Privacy Policy. Please do not hesitate to contact us by email at or by writing to:

Doctomatic S.L.
Sant Antoni Maria Claret, 167, 0-2
08025 Barcelona
VAT: B-06840276

Attn: Legal Affairs